Owner FAQ

We will be ready within 2 weeks after signing the contract.

Our goal is to find suitable tenants as soon as possible, but on average we have a new tenant within 2 weeks. To do this, we use various advertising platforms and brokerage firms.

Tenants need to pay the application fee. We use this fee to enable credit checks.

We'll use practical tools and result-oriented strategies to determine the proper rent. Among other practices, we conduct deep research and market comparisons. All the gathered knowledge allows us to create highly competitive rent prices.

We have different payment methods: mail, office delivery, or online payments.

Yes, we can agree to make direct deposits to your preferred bank account.

Yes, we screen all the prospective tenants. The screening process covers a variety of tests. These include criminal history, credit checks, and employment verification. The tests have been chosen to lower the risk of admitting problematic tenants.

Please check with your insurer to make sure that you keep the coverage. Before starting to manage, we need to see proof of your insurance. Your insurance won't cover the tenants' personal belongings. That's why all our renters need to have adequate renters’ insurance. This greatly helps to solve emergency issues.

First, your tenant needs to successfully get through the screening process. When that goes well, they are obligated to pay the full security deposit along with the first month’s rent. Also, they will get an appointment to sign the lease agreement. They need to read through the legal document and agree with all the terms.

Sometimes there are extra fees involved. In this case, they need to settle all these items when signing the agreement. Once the lease is signed, and all fees are paid and funds have cleared, our property manager will then counter sign the lease.

When your tenant moves out, we inspect the property's condition thoroughly. They will get the approval along with the returned security deposit. That holds only true if there are no damages found and all open charges are paid in full. If damages are found, we itemize all items that were damaged and keep the security deposit to cover the cost of such damages.

We do move-in and move-out inspections. As per your request, we can do an unlimited number of walk-through inspections. We check the common areas of the property, basements, roofs, as well as the sidewalk areas to make sure they are clean. This way you can ensure the property remains in good condition.

When tenants move into your property, it is the tenant’s responsibility to make sure all utilities will be on their name. Some types of utilities could be catered for by the properties. For example, trash collection or water. All the owner's utilities stay attached to their name. These utilities get submitted to the office for payment. Of course, your regular cash flow statement includes the utilities.

Our lease agreements contain strict rules about rent payment delays and failures. Tenants must quickly pay the late fees after receiving the notice. Continuing payment default results in eviction.

We will repair all damage using our licensed and professional partners. Before the repairs begin, we'll inform you about the details. When we get your permission, we'll begin the work at the earliest moment possible. All maintenance and unexpected repairs are done using high-quality vendors at their best price.

You can access a multitude of reports when you use our owner portal. These reports include regular statements for income and expenses, tenant rental balances, as well as open and completed maintenance requests.

Allowing pets and smokers isn't something you would be obliged to do. When it comes to pets, you should keep in mind that being too strict could cost you a considerable amount of prospects.

We forbid smoking in all the rental properties. If we find evidence of smoking, then the tenants must pay for any relevant damages.

No, property management means that you can still have a say in every decision that is made. Also, you can choose the level of how much you want to be involved in smaller-scale choices.